Net-A-Porter Insiders

THE INSIDER CIRCLE

Who are NET‑A‑PORTER Insiders?

NET‑A‑PORTER Insiders is an exclusive community of individuals with similar interests and experiences that choose to participate in research and discussion, providing feedback to help shape NET‑A‑PORTER’s future. As a member of NET‑A‑PORTER Insiders, you will receive regular invitations to take part in online surveys, discussions, focus groups and polls. Each survey typically takes between 5 to 15 minutes to complete.

Why should I become an Insider?

By becoming an Insider, you will have the opportunity to help improve the NET‑A‑PORTER experience and influence future changes. As a thank you, members will be regularly entered into prize draws for the chance to win exclusive discounts, store credit and designer items. NET‑A‑PORTER will also send you updates to let you know how your feedback is being used.

How do I become an Insider?

In order to join, you must be a NET‑A‑PORTER customer and over 16 years old. You will be asked to create a membership profile, which will include basic contact information and data such as your gender and age. This allows NET‑A‑PORTER’s Insights team to tailor survey topics, meaning you only see what’s of interest to you. Subjects can range from your personal style to NET‑A‑PORTER’s product offerings, as well as feedback on the website as a whole.

Is the personal information I provide kept private?

Your personal data is kept private and confidential and will not be passed onto any third parties. Any information collected from you is used for research purposes only. For more information, please refer to NET‑A‑PORTER’s Privacy Policy.

How long will I remain on the panel?

You will remain on the panel however long you choose to participate. Members may remove themselves at any time by clicking the “unsubscribe” button found at the bottom of NET‑A‑PORTER Insiders emails.

How do I take part in a survey?

NET‑A‑PORTER will send an invitation to your registered email address every time a relevant survey is available. We aim to contact you no more than twice a month. To ensure these emails are sent to your inbox and not your junk email folder, please add support@net-a-porterinsiders.com to your address book.

Do I have to participate in every survey I am invited to?

Your time is precious so we understand if you can’t take part in every survey or poll, however we will always involve you in research that is relevant to you and your interests. If you haven’t participated in a study for a while, we may email you to check that you still wish to be a member of NET‑A‑PORTER Insiders, or ask you to update your profile.

Is there a timeframe to complete each study?

The timeframe for completion will vary from 1 to 7 days depending on the nature of the study.

What if I forget my password?

It happens to the best of us! If you forget your password, simply click the ‘forgotten password’ link on the Insiders login page to request a reset email.

I’m having technical difficulties. Please help!

Click on the Technical Support link found in the bottom left corner of net-a-porterinsiders.com to view Frequently Asked Technical Support questions and to contact our Technical Support team directly with any questions or general comments.

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Need help? Email insiders@net-a-porter.com